– Our products are shipped throughout Brazil via third-party carriers and delivered according to the timeframe specified at the time of purchase.
– For tracking the order, information about the invoice and the tracking code of the purchase will be sent.
– The delivery time indicated in the Shopping Cart is only valid from the date of confirmation of the invoiced order.
IMPORTANT: When cases of force majeure occur, such as carrier strikes, natural disasters, major accidents, or other episodes that prevent the delivery from being made, the stipulated deadline cannot be met. Mavie Móveis is exempt from liability for these cases. Mavie Móveis is not responsible for: no one receiving the delivery, incorrect registration data, refusal by the customer or employees at residential and commercial addresses, change of address, closed commercial addresses, and high-risk areas. The customer will be responsible for losses and damages caused by unjustified refusal to deliver and delivery to third parties at the indicated address.
If you choose to return your product, you must do so within 07 (seven) days, in accordance with Article 49 of the Consumer Protection Code, starting from the date of receipt, and the product must be free of any signs of misuse and kept in its original packaging.
It must be returned, properly packaged, and delivered to the same delivery address, ready for pickup by the carrier.
We emphasize that the cost of the return shipping is the responsibility of the customer, and not of Mavie Móveis; the payment must be verified in advance before the product is picked up.
For the return process, it is necessary to contact our after-sales team (+55 19 99763-3077) requesting the process with the appropriate justification.
Exchanges will be allowed within 07 days of receiving the product, through our after-sales team (+55 19 99763-3077), requesting the process with the appropriate justification.
The cost of shipping for the pickup and delivery of the new product will be the responsibility of the customer, not of Mavie Móveis, and the costs will be charged in advance during the logistics process.
The fabrics and cords that cover our products have a 12-month warranty against sunlight exposure after receiving the product, provided that they are kept under cover and/or protective covers.
For manufacturing defects, such as tears in cords, seams, zippers, and finishes, our product offers a 90-day warranty.
End Customers: +55 19 99718-2494
Corporate Clients: +55 19 99763-3077
contato@maviemoveis.com
CNPJ: 54.104.368/0001-29
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