Deliveries are made by specialized and outsourced carriers, ensuring the necessary care during transportation. Delivery takes place to the front door or a previously agreed location.
Situations involving special access, local restrictions, or the need for lifting must be reported at the time of purchase. Mavie is not responsible for lifting services, which are the responsibility of the client.
It is the customer's responsibility to check the dimensions of doors, corridors, stairs and elevators beforehand. If the furniture does not fit through these access points, Mavie is not responsible for resolving the situation, since The dimensions of each piece of furniture are included in the purchase order.
We recommend that the customer inspect the product upon delivery. In the event of apparent defects, the merchandise must be immediately refused, with a record being made in the carrier's documentation.
All the furniture from Mavie is delivered mounted.
For purchases made outside the physical environment (website), the customer can request a return within 7 business days after receipt, According to the Consumer Protection Code, provided that the product is in unused and in perfect condition.
Products developed on order or with specific customizations they do not fall under the return policy for regret.
If any defect is identified after receipt, the customer must contact Mavie within 48 hours, By sending detailed photos and information for analysis.
The shipping costs related to the return will be evaluated according to the reason for the request and in accordance with current legislation.
For questions, guidance or requests, our team is available through the customer service channels listed on the website.
End Customers: +55 19 99718-2494
Corporate Clients: +55 19 99763-3077
contato@maviemoveis.com
CNPJ: 54.104.368/0001-29
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